|About Us Diamond Edge are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at Sales@diamondedgeltd.com.|
Shopping with us – Making a
purchase could not be easier. We accept all major debit and credit cards
including Visa, MasterCard and American Express as well as PayPal. On
completion of your order you will automatically be emailed with a confirmation.
If there are any issues with the item you have
selected, we will email you to advise the details and discuss resolutions or
Please note, we are unable to accept orders for a
small number of items in our range from the US or Canada due to difficulties
with product liability insurance.
Credit Card Security – We use the ‘Actinic Payments Secure Payment Gateway’ as our payment
service provider, which is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). The PCI/DSS is a
joint venture between Visa and MasterCard, supported by all banks. All credit
card details are encrypted and no card customer card details are stored on our
Edge do not disclose buyers information to third parties. Cookies are used on
this shopping site to keep track of the contents of your shopping cart once you
have selected an item, to store delivery addresses and emails.
Delivery, Postage & Packing – Our delivery charges are listed on our delivery options page. We make standard charges
for orders to be sent within the UK mainland and for the Highlands, Islands
and overseas on orders up to 2kg in weight.
For orders over 2kg to the Highlands, Islands
and overseas we will contact you to confirm prices and options prior to the order
Please note: we cannot be held responsible for
safe delivery of orders if it is requested that they are left in a porch, shed, with a neighbour
Contacting Us – If you
need to contact us for any reason please;
Email us at
Telephone - +44 (0)1273 605922 or +44 (0)1273 683988
Write to us
at -126 Gloucester Road, Brighton, Sussex, BN1 4BU, United Kingdom.
Cancellation of Orders & Returns – Any products found unsuitable may be returned in "new”
condition within 14 days of receipt for exchange or refund. Delivery costs will
not be refunded.
Faulty Goods - Should any item be found to be faulty within any guarantee period
please contact us to discuss the best options. After inspection, if a claim is
valid, we shall either, correct the fault with the item, replace the goods in
question free of charge or, at our discretion, refund in full the original payment
made when the goods were purchased. Replacement or refund is conditional upon
the item being returned to us for inspection. Any refund is limited to the
original value of the purchase.
Individual guarantees stated on product information in the on-line shop.
E & O E.
Defects arising from fair wear and tear, misuse, damage, negligence, or
failure to follow the manufacturers’ product instructions, are not eligible for
consideration. E & O E.
Sharpening Service - Please create an order for the items you wish to have sharpened on our sharpening service page. When you complete your order you will be sent a confirmation email with instructions for sending the work. Please wrap items individually and pack securely to avoid postal damage. Payment for this service will be made when you checkout.
Insurance - When adding items for sharpening to your basket, please include the "Insurance" option if required. This will cover the return parcel against loss or damage up to the value of £250. If insurance is not requested our responsibility for your tools ceases once they have been collected by the Royal Mail or courier and their receipt obtained. The Royal Mail will no longer entertain any claims for items sent by post, unless specifically insured, so no compensation will be available if the item goes missing.
Spare Parts - The prices for sharpening scissors and clipper blades includes the replacement of regularly used spare parts which become worn in normal use (screws, stoppers, blade guides, bridge pieces, etc.). These will be fitted at no extra cost when we deem it necessary. This does not cover missing finger rests (which are often removed by the user), broken teeth on blades or thinning scissors (which cannot be repaired or replaced) or any other damage. If we do find other, more expensive, parts need to be replaced we will contact you for instructions.
Delivery Time - Every effort is made to return work promptly but some delays may occur at busy times and holiday periods. Approximate delivery times may be obtained by phone or email if required.
Complaints and Queries - If you find any tool not up to standard, please return it within 7 days and with the numbered tag intact. In case of postal damage, shortage claims etc., the wrappings must be retained for inspection. Claims can only be entertained if these requirements are observed.
Clipper/Dryer Service & Repairs - Please create an order for the items you wish to have serviced or repaired on our clipper and hairdryer servicing page.
When you complete your order you will be sent a confirmation email with
instructions for sending the work. Please wrap items carefully and
pack securely to avoid postal damage. Please also include a note with any particular work you require or other faults noted. An accurate description of the fault (which may be intermittent) may save us time and you money! Payment for this service will be
made when you checkout, but please note this does not include any spare parts which we deem necessary. Once the work is complete, we will contact you with a final total and to arrange payment.
Insurance - For clipper and dryer repairs, we will include suitable insurance of the return parcel in the final total.
Prices - The prices shown for servicing and repairs does not include any spare parts and covers normal labour costs only. Please ask for an estimate if required; otherwise we shall proceed unless we feel the repair may be uneconomic, when we will contact you to explore the options available to you. If you ask us to return a clipper unrepaired, we make a charge of £8.50 incl. VAT to cover expenses.