Terms of service
Overview
This website is operated by Diamond Edge Ltd. Throughout the site, the terms "we", "us" and "our" refer to Diamond Edge. By visiting our website and/or purchasing products or services from us, you agree to be bound by these Terms of Service.
Please read these Terms carefully before accessing or using our website.
Products & Services
Diamond Edge supplies professional hairdressing and dog grooming equipment, accessories, spare parts, sharpening services, repairs, and maintenance services.
We reserve the right to modify, discontinue, or update products, services, pricing, and specifications at any time without prior notice.
Orders
All orders are subject to acceptance and availability.
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including cases involving pricing errors, stock discrepancies, suspected fraud, or other unforeseen circumstances.
Pricing & Payment
All prices displayed on our website are shown in GBP (£) unless otherwise stated.
Payment must be received in full before products are dispatched or services are completed.
We accept major credit cards, debit cards, PayPal, and other payment methods made available through our Shopify checkout.
Shipping & Delivery
We aim to dispatch orders promptly; however, delivery times are estimates only and are not guaranteed.
Diamond Edge is not responsible for delays caused by couriers, customs authorities, weather conditions, or events beyond our reasonable control.
Please refer to our Shipping Policy for full details.
Returns & Refunds
Eligible products may be returned in accordance with our Return & Refund Policy.
Returned items must be in unused and resalable condition unless they are faulty.
Original shipping charges are non-refundable unless required by law.
Sharpening, Repair & Maintenance Services
Customers sending equipment for sharpening, repair, or servicing are responsible for securely packaging their items before shipment.
Additional charges may apply if replacement parts are required during servicing or repair.
Diamond Edge will contact customers before carrying out any significant repair work beyond standard servicing requirements.
Product Warranties
Many products sold by Diamond Edge are covered by manufacturer warranties.
Warranty coverage does not apply to damage caused by:
- Normal wear and tear
- Misuse or neglect
- Accidental damage
- Improper maintenance
- Unauthorized modifications or repairs
Warranty claims may result in repair, replacement, or refund at our discretion.
Accuracy of Information
We strive to ensure all product descriptions, specifications, pricing, and information on our website are accurate. However, we do not guarantee that all content is error-free and reserve the right to correct errors without prior notice.
Intellectual Property
All content on this website, including text, images, logos, graphics, product information, and website design, is the property of Diamond Edge Ltd and may not be copied, reproduced, or used without written permission.
Limitation of Liability
To the maximum extent permitted by law, Diamond Edge shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products, services, or website.
Our liability shall be limited to the amount paid by the customer for the relevant product or service.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
Diamond Edge Ltd
Unit 16 Orchard House
Halsall Business Park
17 Summerwood Lane
Ormskirk
L39 8RG
United Kingdom
Phone: +44 (0) 1704 264922
Email: sales@diamondedgeltd.com