Shipping policy
At Diamond Edge, we aim to process and dispatch all orders quickly and efficiently. With over 100 years of experience supplying professional hairdressing and dog grooming equipment, we ensure reliable delivery services across the UK and worldwide.
Most orders received before 2:00pm (UK time) are dispatched the same day, subject to stock availability. If an item is out of stock, we will contact you with an updated delivery estimate or alternative options.
Couriers We Use
We use trusted courier services depending on the size, weight, and value of your order:
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Royal Mail (Packet Post, Signed For, Special Delivery)
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UPS (for larger and international orders)
If you have a specific delivery requirement, please contact us before placing your order.
Delivery Options & Pricing
UK & International Delivery Rates
| Destination | Estimated Delivery Time | Price (Inc. VAT) |
|---|---|---|
| Standard Mainland UK Delivery | 2 – 4 working days | £4.95 |
| Express Mainland UK Delivery | 1 – 2 working days | £7.60 |
| Highlands & Islands Standard Delivery (below 2kg) | 2 – 5 working days | £4.95 |
| Highlands & Islands Express Delivery (below 2kg) | 1 – 3 working days | £7.60 |
| European Orders (below 2kg) | 7 – 10 working days | £8.30 |
| Rest of World Orders (below 2kg) | 10 – 14 working days | £10.45 |
Important Delivery Notes
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Highlands, Islands, European, and overseas orders over 2kg may require additional courier charges.
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If your order exceeds 2kg, we will contact you within 1 working day with updated shipping costs.
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Customs clearance in international destinations may occasionally cause delays beyond estimated delivery times.
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Delivery times are estimates only and not guaranteed.
Delivery Responsibility
Please ensure your delivery address is correct at checkout. We cannot accept responsibility for delays or losses caused by incorrect or incomplete address details.
If you request parcels to be left in a safe place (porch, shed, neighbour, etc.), this is done at your own risk.
Contact Us
If you have any questions about shipping or require a custom delivery quote, please contact us:
Diamond Edge Ltd
Unit 16 Orchard House
Halsall Business Park
17 Summerwood Lane
Ormskirk
L39 8RG
United Kingdom
Phone: +44 (0) 1704 264922
Email: sales@diamondedgeltd.com