Refund policy
At Diamond Edge, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may return most products within 30 days of receipt for a refund or exchange, provided that:
- The item is unused and in new condition.
- The item is returned in its original packaging.
- Proof of purchase is provided.
- The product is suitable for resale.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned unless faulty or supplied incorrectly:
- Sharpening services that have already been completed.
- Serviced or repaired equipment.
- Special order or custom-made products.
- Products showing signs of use, damage, or modification by the customer.
How to Return an Item
Before returning any product, please contact our customer service team with your order details.
Please securely package the item and include:
- Your name and address
- Order number (if available)
- Contact telephone number
- Reason for return
Returns should be sent to:
Diamond Edge Ltd
Unit 16 Orchard House
Halsall Business Park
Summerwood Lane
L39 8RG
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be processed to the original payment method used for the purchase.
Please note:
- Original delivery charges are non-refundable.
- Refund processing times may vary depending on your payment provider.
- Refunds are limited to the original purchase price of the product.
Exchanges
If you would like to exchange a product for an alternative item, please contact us before returning the goods. We will advise on availability and any price differences that may apply.
Faulty or Damaged Goods
If you believe an item is faulty, damaged, or has developed a manufacturing defect within its warranty period, please contact us as soon as possible.
After inspection, and where a claim is found to be valid, Diamond Edge may:
- Repair the item
- Replace the item free of charge
- Issue a full refund
The chosen remedy will be determined at our discretion and subject to product availability.
Warranty Claims
Many products sold by Diamond Edge are covered by manufacturer warranties. Warranty periods vary by product and brand.
Warranty claims do not cover defects resulting from:
- Normal wear and tear
- Misuse or abuse
- Accidental damage
- Negligence
- Improper maintenance
- Failure to follow manufacturer instructions
Return Shipping Costs
Unless the item is faulty, incorrectly supplied, or damaged in transit, customers are responsible for the cost of returning goods to Diamond Edge.
We recommend using a tracked and insured delivery service, as we cannot accept responsibility for returned parcels lost in transit.
Contact Us
If you have any questions regarding returns, exchanges, refunds, or warranty claims, please contact our team:
Diamond Edge Ltd
Unit 16 Orchard House
Halsall Business Park
17 Summerwood Lane
Ormskirk
L39 8RG
United Kingdom
Phone: +44 (0) 1704 264922
Email: sales@diamondedgeltd.com
We are committed to providing excellent customer service and will always do our best to resolve any issues quickly and fairly.