Privacy policy

Overview

This Privacy Policy describes how Diamond Edge Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely via Shopify or third-party providers)

Device & Usage Information

IP address
Browser type and version
Pages visited and time spent on site
Device information and cookies

How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate with you about your order or inquiries
Provide customer support
Improve our website, products, and services
Prevent fraud and enhance security
Comply with legal obligations

Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties only when necessary to operate our business, including:

Shopify (our eCommerce platform)
Payment processors (e.g., credit card providers, PayPal)
Shipping and courier companies
IT and analytics providers

These providers only access the information needed to perform their services.

Cookies

Our website uses cookies to:

Keep your shopping cart functioning properly
Improve website performance and user experience
Analyze traffic and usage patterns

You can choose to disable cookies through your browser settings, but some features of the website may not function properly.

Data Security

We take appropriate technical and organizational measures to protect your personal information.

All payment transactions are encrypted and processed securely through PCI-DSS compliant payment gateways. We do not store full credit card details on our servers.

Data Retention

We retain your personal information only for as long as necessary to:

Fulfill orders and provide services
Comply with legal and tax obligations
Resolve disputes and enforce agreements

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

The right to access your personal data
The right to correct inaccurate data
The right to request deletion of your data
The right to object to certain processing activities

To exercise any of these rights, please contact us using the details below.

Third-Party Services

Our website may use third-party services that collect, store, or process data on our behalf. These services have their own privacy policies governing their use of your information.

We encourage you to review their policies for more details.

International Customers

If you are accessing our website from outside the United Kingdom, please be aware that your information may be transferred to and processed in the UK or other countries where our service providers operate.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Diamond Edge Ltd
Unit 16 Orchard House
Halsall Business Park
17 Summerwood Lane
Ormskirk
L39 8RG

United Kingdom

Phone: +44 (0) 1704 264922
Email: sales@diamondedgeltd.com